Last updated: July 2025
- How do I track my order?
After shipment, you’ll receive a FedEx tracking number via email. Visit fedex.com, enter your tracking number, and view real‑time status updates. - What is your returns process?
See our Returns & Refunds Policy. To begin, email info@tosatool.us with your order number and reason for return. We’ll issue an RMA and instructions within 2 business days. - How are shipping fees calculated?
- Free FedEx Ground for orders ≥ $50.
- $7.00 FedEx Ground for orders < $50.
- 2‑Day Expedited: $24
- 1‑Day Expedited: $38
- Do you offer expedited shipping?
Yes. Select 2‑Day Expedited ($24) or 1‑Day Expedited ($38) at checkout. Orders placed by 1 PM ET ship the same business day; orders after 1 PM ship next business day. - Can I cancel my order?
You may cancel within 24 hours of placement—before it ships—for a full refund. Email info@tosatool.us or call +1 (608) 721‑8665. After shipment, initiate a return per our Returns & Refunds Policy. - Which payment methods are accepted?
We accept Visa, MasterCard, American Express, and PayPal. All payments processed in USD over SSL. - How is my personal data protected?
We use SSL/TLS encryption site‑wide and store minimal data securely. For details, see our Privacy Policy. - What materials do your fixture components use?
Most modular fixtures and clamps are made from hardened aluminum or alloy steel. Product pages specify the exact grade and finish. - Can I request custom fixturing or tooling?
Yes—custom work is available. Contact our Sales team at info@tosatool.us with your CAD drawings or detailed specs for a quote. - What tolerances can you guarantee?
Standard parts are accurate to ±0.005″. For tighter tolerances (down to ±0.001″), please specify at time of order; additional inspection fees may apply. - Do you offer volume discounts?
Yes—tiered pricing starts at quantities of 10 units. Email info@tosatool.us with the SKU and quantity for a custom quote. - How do I know which tooling accessories I need?
Each product page includes “Applications” and “Compatibility” sections. For personalized recommendations, our Technical Support team is available at info@tosatool.us. - Are CAD models available for download?
We offer downloadable STEP and IGES files for most products. Look for the “Download CAD” link on each product page; if unavailable, email info@tosatool.us. - Do you ship replacement parts?
Yes—replacement components (springs, handles, inserts) can be ordered separately. Search “repl” in our store or contact support for help locating part numbers. - How often do you restock out‑of‑stock items?
Typical restock cycles are every 4–6 weeks. Subscribe to the “Notify Me” alert on out‑of‑stock product pages to receive an email when available. - Who do I contact for technical questions?
Email our Technical Support team at info@tosatool.us or call +1 (608) 721‑8665 (ext. 2) Monday–Friday, 8 AM–5:30 PM CT.